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Customer Support Specialist
Zubi Health · Lagos · hybrid
ContractorBonus eligible40h / week3 seats
- Rate
- ₦620,000 / mo
- Committed hours
- 40h / week
- Applicants · 3 of 3 seats open
- None yet
First line of support for a telehealth product used by clinics across Lagos and Ibadan. Tickets, live chat, and the occasional call with a clinic manager who needs an answer now.
What you would own
- Answer tickets and live chat within the published response times.
- Escalate clinical questions to the on-call nurse, not to guesswork.
- Keep the help centre current as the product changes.
What we need to see
- Two years in customer support, ideally in health or fintech.
- Written English that reads calmly under pressure.
- A quiet space and a reliable power plan.
How the money works
- Engagement
- Contractor
- Paid
- Naira to a Nigerian bank account, monthly
- Market
- Nigeria — Africa/Lagos
- Bonus
- Quarterly CSAT bonus up to ₦60,000
Probation
- Length
- 90 days from your start date
- Rate
- 85% of the full stated rate
- Check-ins
- Written, at day 30, day 60 and day 90
- Notice
- 7 days either side
- At the end
- Confirmation or exit, in writing. If no decision is recorded by the end of day 90, you are confirmed automatically.
Apply for this role
One screening question, and an acknowledgement that you have read the terms. Nothing else — no account needed to apply.